Subway Shift Leader

Location

Arcadia, FL

Type

Full Time

The Shift Leader contributes to the success of Estep & Company, INC. through assisting in the daily operations of the restaurant. The Shift Leader’s responsibility is to direct the operation of the restaurant, in the absence of the General Manager and/or Assistant GM, while maintaining the highest standards of food quality, service, cleanliness, safety and sanitation by directing and supervising team members. Shift Leader is also responsible for handling issues with team members, food suppliers and guests directly, then escalates them to the General Manager/Assistant GM when necessary. Live by the core vales: ~Genuine Hospitality, Exceptional Quality, and Remarkably Clean~

Key areas of responsibility:

  • The ability to provide supervision during assigned shifts.
  • Provides team members, and guests with a positive experience and atmosphere.
  • Manages both FOH and BOH shift responsibilities to include scheduling of staff to minimize overtime and achieve daily labor controls and cost as assigned by management.
  • Monitors speed of service to ensure a positive guest experience.
  • Handle guest comments and complaints.
  • Supervise daily shifts to ensure Subways standards, product quality and cleanliness is maintained.
  • Assist in the ongoing training of team members, including new hires as well as existing staff to make certain Subways procedures and processes are followed.
  • Performs line checks as necessary.
  • Enforce uniform policy and standards.
  • Ensures proper cash handling procedures are followed.
  • Opening and closing of restaurant in the absence of upper management.
  • All other duties as assigned by management.

Physical Requirements:

  • Must be able to work in a fast paced, high energy, and physically demanding environment.
  • Must be able to spend 90% of working time standing.
  • Must be able to spend 10% of working time sitting.
  • Must be able to carry loads greater than 25 pounds and be able to transport up to 50 pounds regularly.
  • Must be able to communicate clearly with our Guests and team members in the primary language of the restaurant, specific to location. (Primarily English).
  • Reliable transportation.

Qualifications and Skills

  • High School diploma or equivalent.
  • Minimum of 1-year experience within the food service industry; supervisory experience a plus but not required.
  • Worked in a fast paced environment.
  • Retail experience

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Company Website: estepandcompany.com

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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.